Reference

mentari138 Legal terms for your account

mentari138 Legal terms set out how account access, payment checks and personal data are handled for Indonesia.

LOCAL LAW CHECKACCOUNT TERMSDATA REQUESTSPAYMENT RECORDS

Know the policy behind DANA and QRIS

mentari138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions that apply when you create, use or close an account with us. Access depends on local law, so your location and applicable Indonesian requirements may affect whether the service is available to you. We may ask you to complete phone

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verification before account access and may compare account details with payment records when a wallet or bank transfer is used. DANA, OVO, GoPay and QRIS are shown as payment context, not as permission to bypass any legal requirement. If a payment status needs checking, keep the
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receipt and the account details connected to that transaction. The notice also covers conduct standards, restricted access, policy changes and the route for raising a concern. Read the full wording before opening an account, and contact us when a clause is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Get a clear Legal contact path

A clear contact route helps when a Legal clause affects your account or payment record. Start with the support contact path shown after login and include your account identifier, the relevant policy…

Account access If phone verification or local-law wording prevents account access, send the policy heading and your account identifier through our support contact path so we can explain the next permitted step.

Payment record For a DANA, OVO, GoPay or QRIS question, attach the payment receipt and status reference. We use those details to separate a policy question from a wallet or bank-transfer record issue.

Policy change When you want to question or request a change to a Legal clause, quote the exact wording and explain the practical effect on your account. We will route the request for a clear response.

DATA PRACTICE

See how Legal data duties work

Legal handling is easier to understand when each data action has a defined purpose. We use account details for access checks, payment references for transaction matching and security records for detecting unusual…

Account data

We collect details needed to create and maintain your account, including the phone verification step. The Legal notice explains why each requested detail is relevant to access and account administration.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be used to match a transaction with your account. Keep the receipt if you need a status check.

Cookies

Cookies can preserve a browser session and remember essential access settings. Our policy explains their purpose, while your browser controls whether stored cookie data remains on your device.

Account security

We may review sign-in and verification records when account security is in question. If details do not match, contact support with your account identifier rather than opening a second account.

Data retention

We retain records for the period needed for account administration, payment reconciliation and applicable legal duties. Ask through our support contact path if you need the retention rule for a record.

Change requests

To request correction, access or removal of personal data, identify the account and describe the specific record. We may verify ownership before making any change to protect your account.

Legal answers before you open an account

These Legal answers address the searches we hear most often before an account is opened. They explain local-law access, verification, payment records, cookies and data requests in plain terms. If your situation is unusual, quote the relevant clause and use our support contact path so we can respond to the facts of your account.

It covers account access, phone verification, payment records, data handling, cookies, retention, policy changes and contact steps. Access depends on local law, so check the wording before opening an account.

Access is available where local law permits. Your location and applicable requirements can affect eligibility, and we may require phone verification before allowing account access.

Phone verification helps connect the account to the details supplied during opening and supports account security. If the check does not complete, contact us with the policy wording shown.

DANA and QRIS references may be matched with your account to confirm a payment status. Keep the receipt and reference number, especially when asking about a delayed or unmatched transaction.

Yes. Use our support contact path, identify the account and name the record you want corrected. We may verify account ownership before changing personal data or payment references.

Cookies can maintain a browser session or essential access setting, but they do not remove your policy rights. Our Legal wording explains their purpose, and browser controls manage stored cookie data.

Records are retained while needed for account administration, payment reconciliation and applicable legal duties. Ask support about a particular record and include its account or transaction reference.

mentari138 Legal terms for your account

Get a clear Legal contact path

See how Legal data duties work

Account data

Payment matching

Cookies

Account security

Data retention

Change requests

Legal answers before you open an account

01 What does the mentari138 Legal page cover?

02 Can I access mentari138 from Indonesia?

03 Why does Legal require phone verification?

04 How does Legal treat DANA and QRIS records?

05 Can I ask mentari138 to correct my data?

06 How do cookies affect my Legal rights?

07 How long are account records kept under Legal?

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